Polítiques de cancel·lació per al teu anunci
Sometimes, things come up and guests have to cancel. To keep things running smoothly, you can choose a cancellation policy for each of your listings. When you’re ready to do that, here’s how.
“Full refund” refers to your nightly rate only. Refunds on Airbnb guest fees depend on several factors. Also, you won’t be paid the cleaning fee if the guest cancels before check-in.
Flexible
- Guests can cancel until 24 hours before check-in for a full refund, and you won’t be paid
- If they cancel after that, you’ll be paid for each night they stay, plus 1 additional night
Moderate
- Guests can cancel until 5 days before check-in for a full refund, and you won’t be paid
- If they cancel after that, you’ll be paid for each night they stay, plus 1 additional night, plus 50% for all unspent nights
Firm
- To receive a full refund, guests must cancel at least 30 days before check-in
- If they cancel between 7 and 30 days before check-in, you’ll be paid 50% for all nights
- If they cancel less than 7 days before check-in, you’ll be paid 100% for all nights
- Guests can also receive a full refund if they cancel within 48 hours of booking, if the cancellation occurs at least 14 days before check-in
Strict
- To receive a full refund, guests must cancel within 48 hours of booking, and the cancellation must occur at least 14 days before check-in
- If they cancel 14 or more days before check-in but not within 48 hours of booking, you’ll be paid 50% for all nights
- If they cancel between 7 and 14 days before check-in, you’ll be paid 50% for all nights
- If they cancel after that, you’ll be paid 100% for all nights
Strict Long term
If you choose this policy, it will apply to all stays of 28 days or longer and overrides your standard cancellation policy for those stays.
- To receive a full refund, guests must cancel within 48 hours of booking, and the cancellation must occur at least 28 days before check-in
- If a guest cancels after that, you’ll be paid 100% for the nights already spent, plus the next 30 nights from the reservation
- If fewer than 30 days remain on the reservation when the guest cancels, you’ll be paid 100% for all of those remaining nights
Firm Long term
If you choose this policy, it will apply to all stays of 28 days or longer and overrides your standard cancellation policy for those stays.
- To receive a full refund, guests must cancel at least 30 days before check-in
- If a guest cancels after that, you’ll be paid 100% for all nights spent, plus 30 additional nights
- If fewer than 30 days remain on the reservation when the guest cancels, you’ll be paid 100% for all of those remaining nights
Non-refundable option
Some Hosts earn more money by adding a non-refundable option to their listings.
Super Strict 30 days
This policy is invitation-only and available only to certain Hosts under special circumstances.
- Guests must cancel at least 30 days before check-in to receive a 50% refund for all nights
- If they cancel after that, you’ll be paid 100% for all nights
Super Strict 60 days
This policy is invitation-only for certain Hosts under special circumstances.
- Guests must cancel at least 60 days before check-in to receive a 50% refund for all nights
- If they cancel after that, you’ll be paid 100% for all nights
Special cases
- Italy, South Korea, China, and Germany: Different policies apply for all stays in Italy, and for South Korean guests staying at places with Strict cancellation policies. The flexible long term policy is not available for stays in China. Additionally, if you are a Host in Germany, please make sure that your selected cancellation policy complies with the local requirements. Learn more about cancellations in Germany.
- California: Guests may cancel reservations for stays in California for 24 hours after confirmation (if the reservation was confirmed 72 hours before the check-in time) and receive a full refund, regardless of the cancellation policy that otherwise applies to the reservation. Find out more about the 24-hour free cancellation period for reservations in California.
- Exceptions: There are some cases where your cancellation policy may be overridden.
- Testing: We sometimes test new cancellation policies. If you can’t find your cancellation policy described in this article, please refer to the reservation details for the booking.
Articles relacionats
- Amfitrió
Modifica la política de cancel·lació
Quan decideixis quina és la política de cancel·lació més adequada per a tu, modificar-la serà d'allò més senzill. - Amfitrió
Consulta la política de cancel·lació del teu amfitrió
L'import del reembossament depèn de la política de cancel·lació de l'amfitrió i del dia i l'hora en què cancel·lis la reserva. - Amfitrió
Ofereix una opció no reembossable
Els amfitrions poden oferir una opció no reembossable: els hostes gaudiran d'un descompte sobre el preu estàndard i els amfitrions rebran el…