As both a guest and host I know how important it is for check-in to run smoothly. That is why I'm as communicative as possible. Outside of being a host for Airbnb I work a regular job like most people. Majority of my business is mobile but some days I take appointments in my home office. Since it's my business, I can build my schedule around guest's check-in availability. I speak about this under the house rules section of my ad. To make sure that there is no miscommunication about how check-in times work, I take it a step further. In order for a booking to go through, guests are prompted to read and acknowledge the house rules, that there are dogs, that I would be arranging my work schedule around the check in if I know early enough... Typically my work appointments begin to book around one week beforehand. Aissata agreed to this at the time of booking. I asked what time she would be arriving a month before and she said she would let me know ASAP. I didn't hear back from her until 7:15 a.m. on the day of check-in saying that she was going to be at my home for an early check-in at 7:30.. I happen to hear the notification on my phone half asleep. I replied that it was impossible for her to check in that early and that the guests were sleeping and have until 11 a.m. to check out. I explained I didn't hear back from her when trying to arrange a check in time and in the meantime had to book work appointments... that I have to work throughout the day and still need time to prepare the rental for her... And could be finished work and have it ready by 6 p.m.. I asked what time would be best for her. She began arguing that since the website says 2 p.m. that she should be able to check in at 2 p.m. I explained to her more in depth that I'm able to book around any time that she wants to check in as long as I know in advance and that this was all explained to her before booking... That 2pm to 12am is a window of time that she could arrange check in. I asked her again what time would work for her and she never replied. (Not exactly how Aissata explains this) Instead she showed up in the middle of my work appointments banging on the door. Not to be too descriptive, but honestly I had to leave a client nude waiting for me to spray tan her, so I could answer the door. She began to argue again that she should be able to check in at 2 p.m. I explained again that it's impossible for me to have it ready until 6 p.m... that the check-in times on the website dont work like a hotel. It's a person's home so you have to arrange a time. Still trying to accommodate Aissata, I asked if she wanted to go to the game and come back or come at a different time and she said she wanted to leave two of the girls with me. (???) I repeatedly had to ask her to come back and went as far as explaining the spray tan process, my spray formula and how quickly it works and that I can't start spraying someone and then stop because their tan will be multicolored because of processing times... I agreed to holding onto their luggage. After they slammed 7 suitcases into the front door and my entry room cabinet, I was told that they have a lot more. As my client still stands nude waiting for me to come back 10 minutes later, Aissata was discussing things with her party while opening and closing bags in the trunk of their car and repeatedly TOLD me to close the door as I tried to wait. I explained to them that I have to go back to my client and can't take any more luggage.. I reminded them that once I start spraying my client, I cannot stop spraying her. They said they understood and they'll be back after 6. I went back to my client and two minutes into spraying her, they began banging on the door... my dogs barked 5 min straight.. I checked my phone after and Aissata wrote a message that they didn't want to stay at my home because I didn't disclose to them that I had dogs and they were highly allergic and that she wanted a full refund... That they just wanted their stuff back but I wouldn't come to the door. (?) Aissata disregarded everything in the ad, the house rules, my initial message to her, my messages to her in the morning about having to work and my availability, my client standing nude waiting for me... And now saying that she's highly allergic to dogs and that I didn't disclose this so she can get a refund. I was truthfully unbelievably relieved and agreed she shouldn't stay...That the dogs were explained in the ad, I mention what kind of dogs they are, their weight and that I ask guests not to book if they're afraid of dogs or don't like them. I explained that it's also listed in the house rules and that she had agreed and acknowledged that there were dogs in the home at the time of booking, and that she wouldn't be getting a refund. Aissata has left this very important part of the story out as well as manipulating lots of other details.. Once I told her this, she ignored my entire message and said that she was going to be here at 7:15 for check in. This is not a normal person. I imagine if this is how this woman is acting all day and after what she just told me, how will she behave when she gets in my home? This is a scary situation. This is my home. This is my family, my dogs... This is not a safe situation for this woman to stay in my home. I told her she said she didn't want to stay, she was highly allergic to the dogs, and at this point she could not stay and was no longer welcome. She wrote back immediately saying that she paid for the service and she's going to get it. I've never had anyone disregard me as a person, as a host, or my home like this ever before. I removed myself from what could've been an even more terrible situation and decided to put their things outside the door, so there was no more confrontation. I emailed that I was placing their luggage on the porch. They were literally pulling up my street as I came in the house. (Not when they came to my door). They didn't take the situation seriously at all and seemed to enjoy the drama they were causing, as they were all laughing grabbing their suitcases. What could be funny? (Again Aissata's description of the final outcome is very different.) Guests like this are scary.. I'm sorry she ever booked, that I had to write this, and that future guests have to read it.