Thank you for your review. Unfortunately, it is not common that most homes in Jamaica will have a hot water facility installed, but we are looking into having it done as we recognise that having it adds to the comfort of our guest. For the time being, we prepare hot water for those who ask for it and have it delivered to them. We do offer to take our guest luggage up the one flight of stairs, but it is understandable when other may not wish to take up that offer. We provide detailed instructions to our guest on finding the house and regular phone calls to ensure they are on route, but we do take into account that it may be challenging to locate if one arrives at night without knowledge of the locality. We are situated in the suburbs, and we regret that you find the public road challenging. The issue you encountered on the driveway was due to another driver causing an obstruction, but we have since taken on board your comments and rectified the matter.