I'm very disappointed with this guests feedback. The guest had asked if he could stay longer on sunday morning as his child would be sleeping and I agreed. This gave me an opportunity to meet with him before I returned home and I asked him if everything was alright and ok and both he and his partner said yes. I consider the guest two faced as I believe if he did have issues, which is fine, he should have said it to my face.
The guest booked a double-room and indicated that he was bringing his infant and requested a cot. This was not a problem, even though I have indicated on the booking site that the house is not infant suitable. On arrival, he requested that that the infant be given a separate room. I opened up a twin room and gave it to him on the strict understanding that the room would not be used as the beds etc were prepared for guests the following day. Unfortunately, they used the beds, towels and shower even though they had an ensuite in the double room and a shower\wc downstairs.
I explained to them on arrival that my usual cleaner was not available as she had gone to dublin for the major GAA match and that I would have to stay in the adjoining private granny flat as I live 100 miles away. Unfortunately, I had contacted a cold. Had they slept in the double room assigned to them at the far other side of the cottage, I submit that they would have slept without hearing a sound.
Finally, we all have problems from time to time and if the person who you feel is causing the problem, asks you if everything is ok, then most persons should use that opportuninity to clear the air at that time.