As a host it is always sensitive how you deal with damage to your property. I have overall been very lucky and for the most part, my guests have been gracious about handling any issues. However, this was not the case with Claire. We are told it is always best to first speak with the guest to resolve any issues. When I attempted to have a conversation with Claire, she was not listening to me and spoke over me. I felt bullied, and therefore bowed out of the conversation. I wrote her a message saying I am sorry you have a different perspective. I explained that to recover the chair would be more expensive than replacing, as I had an estimate. She offered $50.00 for a large tear in a silk cushion seat, broken marble coasters, and a missing platter. I in return, offered to reduce my request down to $100.00, which was still not going to cover my cost. Claims covered the damage in the end which did not cost Claire more money. As a Super Host, I earned that status by making sure my guests have a beautiful space, the attention and information they need, and pleasant communication. I intend to continue on that path!