A beautiful 'B' listed 2nd floor apartment in the heart of New Town and a 5 minute walk from Edinburgh's bustling Princes Street, the flat is perfect for anyone looking to stay in the city and explore or escape to a home from home.
TV per satèl·lit
Llocs on dormir
1 llit doble extragran
Normes de la casa
No és segur ni adequat per a nens (0-12 anys)
L'hora d'arribada és en qualsevol moment a partir de les 12:00
Hora de sortida: abans de les 11:00
Camí pla fins a la porta d'entrada
El alojamiento está ubicado en una buena zona. No tuvimos problemas al llegar, pero los servicios que se dice que tiene no son reales. Elegimos este lugar porque entre los servicios que incluía estaba la calefacción. Era nuestra principal prioridad a la hora de encontrar un aloja…
Resposta de Jacqueline:
Hi Luigi, Thanks for taking the time to leave a review. Whilst your initial comments are correct that the heating is indeed on a timer system from 6pm to 10pm the rest is a bit one sided however I don’t see the need to go in to it via Airbnb as it was common knowledge we had a massive storm in the uk just days before. The issue was resolved to both our satisfaction which you confirmed in conversation you were happy with and it was left on all night from 6pm til 9am the next morning to make sure you were both happy with. This is a situation I don’t think most other hosts would have agreed to as no one I know of has their heating systems on past 10pm. I believe your expectations were extremely high and genuinely feel like no host would have been able to meet your requirements.
febrer de 2018
The location is great, the room is nicely clean, and the host is very friendly. But I would not recommend the place in winter months. The heating is on only a few hours in the evening (aprox. between 5-10pm) which is absolutely insufficient in time when an average outside tempera…
Resposta de Jacqueline:
Hi Irena, Just reviewed your review and noted your points. Firstly thank you for taking the time to review and for the positive and negative comments they are all taken on board. Obviously it is a priority to make guests as comfortable as they can be during their stay which I like to think I accommodate. Unfortunately on this occasion you actually never mentioned at any point that you were cold during your stay so you never gave me the chance to remedy this before leaving a comment. You are absolutely right in saying the heating is on a timer between 5-10 but again this could be extended like I have just done for a current guest because they asked me. If guests do not make us hosts aware then how are we to know anything is wrong? Maybe your expectations are slightly high as I don’t know of any other home that would have their heating on for over 5hrs in Scotland we are used to this kind of cold so maybe don’t feel it as much as our guests however all you have to do is ask...but we can’t fix it unless you do that. This year edinburgh has had one of the harshest winters so temperatures outside are something we sadly can not control - but to make you more comfortable you were given an extra hot water bottle and throws and the heating could have been turned on if you had simply mentioned.
febrer de 2018
Definitely a go-to spot! The host, flat, and location is priceless!
Jacqueline és un SuperhostEls Superhosts són amfitrions amb experiència i molt bones valoracions que s'esforcen perquè els seus hostes gaudeixin d'una estada inoblidable.
Índex de resposta: 100%
Temps de resposta: en menys d'una hora
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