We really feel sorry for your bad experience in our home, our intention has always been to provide the best possible way to our guests without having to raise prices and make our service something accessible to pay and thus maintain competitiveness in the market.
Now in this case, we are going to take the time to clarify some points.
This is a typical case of people who does not READ.
There is a big difference between private room and entire house.
a private room is a room inside a house in which there are people who live permanently, that room according to airbnb must have as sole obligation of a bed and nothing else, however we are not satisfied with just a bed, we provide (in the listing you rented):
2 rooms with a king size bed each, an impecable private bathroom inside of the room, tv in each room, a table with two chairs in each room (eating area), a refrigerator, microwave, toaster, coffee maker, plates, glasses, utensils to prepare fast meals, mineral water, soap, shampoo, fresh towels, extra blanket, toilet paper and an impeccable cleaning that you couldn’t even deny, all this for $ 45 per day!
The house where this room is, has the freedom to have the amount of rules that are considered to maintain the control that is required, contains common and not common areas since the guest is only renting a room not the ENTIRE house, what is the difference between the two of those? THE PRICE!.
Of course if you rent something with conditions that you did not read or ignored and just assume that you can go free acting as you pleased, but when you get to that room you realize that it is not, for sure your experience will be the worst you have ever had.
In airbnb there are thousands of options and opportunities to rent entire spaces where you have the freedom to do what you want but obviously the price will be higher as well.
It has taken us a lot of time and effort to achieve our “superhost” title, thanks to our desire to provide the best possible service in quality and above all in the price, due to the great competitiveness that this type of services represents in Orlando, which is the number one family vacation destination in the world! and that was the REAL reason why you came to my listing (THE PRICE), now that I read your review I realized that you were waiting to enjoy something you can not afford, the fact that it surprised you that we have come to change the towels without your consent, make us realize that you have never been in a hotel, (OR AT LEAST A DECENT ONE) because for your knowledge in the hotels they enter your room every day (whether you are in the room or not), you mentioned that your daughter could not explore and it was difficult to keep her in the room, explore ?, I remind you, you are paying for two rooms and a bathroom and to have completed the booking you had to click I agreed, but again that happens when people do not READ.
You mention that my house is like being in a jail, this point I can not argue because I have never been in jail.
Again we regret your bad experience, but out of 248 reeviews and this is the first bad one, gives us a clear idea of who is right or wrong in this case.
My suggestion so that this disastrous experience does not happen again: before completing the payment please take your time and READ ALL THE CONDITIONS, or work a little harder and with enough effort you will see that you can save enough money to be able to offer to your family something in which your desires and expectations are at the same level with your pocket.