I accommodated Alison when she wanted to arrive the day after she had booked in and yet still stay for the week. Luckily I didn't have anyone else following on, so could do that for her. I didn't charge her the extra fee for a Saturday night. I was surprised that she suddenly left and as far as a refund is concerned...obviously I couldn't have taken another booking as she was on the system.
Alison was very welcome to share the lounge with me and watch TV but she didn't come back until bedtime, neither did she say she wanted to watch TV.
Alison had told me that she was diabetic and couldn't eat the Jam and Marmalade that I supply with toast and asked for eggs and beans, which I provided. I provide breakfast as a service and never charge for it, even though it's not obligatory. I didn't put out the sugar as she had told me the above, but would have been happy to give her some if she had asked.
When Alison't daughter arrived, it seems that either she didn't ring the bell, or it wasn't working. In any event, as soon as she texted me to say she was outside, I obviously let her in and was concerned that she had been standing in the rain!
I was away working some of the time, and generally had a busy week with work, but knew that my lodger was around. Alison wouldn't give me her mobile no, so I had to go through the Airbnb system with texts. However, we did communicate quite a few times regarding Alison's comings and goings.
Alison didn't call me when she left, in fact she was going to leave without telling me even though I had said for her to let me know. I managed to catch her before she left and wished her well. She told me she was leaving early as she had problems with her elderly father.
I like guests to feel like they can come and go as they please...but the fact that she left my front door unlocked for the best part of a day, has made me question the wisdom of letting guests have such freedom!