Què puc fer quan rebo una consulta?
A booking inquiry is a message from a guest asking about specific dates for a reservation. Guests who send an inquiry are usually looking for more information before sending a reservation request.
Respond within 24 hours
Be sure to respond to all messages—especially booking inquiries—within 24 hours. Quick responses are one of the best ways to lock in a confirmed reservation, and taking more than 24 hours to respond impacts your response rate. Response rates can also impact your listing’s place in search results.
Options for responding to a booking inquiry
- Pre-approve the booking: This is the fastest way to get a confirmed reservation. Learn more about pre-approvals.
- Send a special offer: If you’d like to suggest a different price (higher or lower), other dates, or another listing that’s available, try sending a special offer. Learn more about special offers.
- Send a message: Replying to the guest’s message within 24 hours is another way to maintain your response rate.
- Decline the booking: You can decline if you’re unable to accommodate the guest. Before you decline, make sure to be aware of our anti-discrimination policy and review the implications of declining bookings.