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    Com puc fer un reembossament a un hoste per compensar un problema o la manca d'un servei durant la seva estada?

    If a guest has a problem during their stay (ex: an offered amenity like wi-fi is missing or the hot water doesn’t work), you can send them a partial refund through the Resolution Center.

    To give a partial refund:

    1. Go to the Resolution Center on
    2. Choose the reservation you want send a partial refund for
    3. Under Select a Reason, choose Offer Partial Reimbursement
    4. Enter the desired amount, currency, and a message to your guest
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