Com puc fer un reembossament a un hoste per compensar un problema o la manca d'un servei durant la seva estada?
If a guest has a problem during their stay (ex: an offered amenity like wi-fi is missing or the hot water doesn’t work), you can send them a partial refund through the Resolution Center.
To give a partial refund:
- Go to the Resolution Center on airbnb.com
- Choose the reservation you want send a partial refund for
- Under Select a Reason, choose Offer Partial Reimbursement
- Enter the desired amount, currency, and a message to your guest
Learn what to do if a guest breaks something in your place.